Return Policy

Returns/ Refunds

*Please Contact our sales team by email or phone for return instructions. We will make it right.

Customers are responsible for shipping costs to send the item to GTG Hardware for warranty service. GTG Hardware will cover the return shipping costs after the completion of service under this warranty. Returns requested for reasons other than a product defect, warranty issue, or DOA (Dead on Arrival) are subject to a minimum 25% restocking fee. This includes, but is not limited to, customer order errors, end-user cancellations, changes in project requirements, late delivery, no longer needed, wrong item purchased, or any other non-defective return reason. All such returns require prior authorization and must be received by GTG Hardware within 30 days of the original delivery date. Returns received after 30 days will not be accepted.

We cannot be held responsible for products damaged or lost in return shipment.
Therefore, we recommend an insured and trackable mail service.

Returns address:

GTG Hardware Returns

517 Pylon Dr, Raleigh, NC 27615